Returns & Exchanges
At Indira Foods, we strive to ensure every bite meets our high quality standards, but due to the perishable nature of our products, returns are handled on a case-by-case basis for damaged or incorrect items. If your order arrives compromised, we are committed to making it right through a prompt replacement or refund process.
Report the Issue
Contact our customer support team within 24 hours of delivery by emailing your order number and clear photos of the damaged product or packaging.
Quality Review
Our quality assurance team will review your claim and the provided documentation to verify the defect or shipping error within 2 business days.
Approval Notification
Once the review is complete, we will notify you via email regarding the approval of your refund or the dispatch of a fresh replacement package.
Resolution Completion
Approved refunds are processed back to your original payment method within 5-7 business days, while replacements are prioritized for immediate shipping.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing